Shipping & Refunds Policy

Shipping Policy

Last updated on 10/03/2025

1. Order Processing

  • Processing Time: Orders are typically processed within 1–3 business days after payment confirmation. During peak periods (e.g., holidays) or due to supply chain disruptions, processing may extend up to 5 business days.
  • Weekends/Holidays: Orders placed on weekends or public holidays (observed in Cambodia) will begin processing the next business day.
  • Proactive Alerts: If delays occur, we’ll notify you via email with updated timelines.

2. Shipping Methods & Delivery

  • Standard Shipping:
    • Estimated delivery: 10–30 business days (not a guarantee).
    • Delays may occur due to customs, weather, or carrier backlog.
  • Expedited Shipping: Available at checkout for select regions. Expedited timelines depend on carrier capacity and exclude customs delays.
  • Tracking: A tracking number will be emailed within 48 hours of shipment. Track your package directly via the carrier’s website.

3. International Orders

  • Customs & Duties:
    • You are responsible for ALL import fees, taxes, and duties. Contact your local customs office for estimates.
    • EU Customers: VAT may be prepaid via IOSS. No additional VAT will be charged at delivery.
    • Refused Packages: Refusing a package due to fees will result in a 50% restocking fee + return shipping costs.
  • Regional Compliance: Delivery timelines comply with local laws (e.g., EU’s 14-day withdrawal right).

4. Shipping Liability

  • Carrier Responsibility: Once handed to the shipping partner, IndraStyle.shop is not liable for delays, damage, or loss. Claims must be filed directly with the carrier.
  • Address Errors: Double-check your shipping address. We’re not responsible for errors in customer-provided addresses.

5. Force Majeure

We are not liable for delays caused by:

  • Natural disasters, pandemics, or government restrictions.
  • Cyberattacks, port strikes, or supplier insolvency.

Refunds & Returns Policy

1. Eligibility

  • Accepted: Unopened, unused items in original packaging within 30 days of delivery.
  • Refused International Orders: Subject to a 50% restocking fee (see Shipping Policy).
  • Non-Returnable: Customized, digital, or final sale items (marked “Non-Returnable” at checkout).

2. Return Process

  1. Contact Support: Email [email protected] within 30 days for return authorization.
  2. Ship Back: Send the item to the provided address. Return shipping costs are your responsibility.
  3. Refund Issued: Refunds are processed within 5–10 business days after we receive and inspect the item.

3. Refund Methods

  • Refunds are issued to the original payment method.
  • Processing times depend on your bank/payment provider (typically 3–10 business days).
  • Exchanges are only available for defective/wrong items. Contact support within 7 days of delivery.

5. Dispute Resolution

  • Chargeback Warning: Filing a chargeback without contacting us first voids your refund eligibility.
  • Agreement: By purchasing, you agree to resolve issues with us directly before legal action or disputes.

Important Disclaimers

  • Delivery Estimates: Are not guarantees. We do not compensate for delays beyond our control.
  • Legal Compliance: This policy complies with EU Consumer Rights, FTC Mail Order Rule, and other applicable laws.

Contact Us

For shipping or refund questions:

By placing an order, you agree to this policy.
Need to review terms again? Click here to view before checkout.

Policy Updates

We may update this policy. Changes take effect immediately upon posting. Check the 10/03/2025